Q&A

What is ES and UK Warehouse?

Frozvape has local warehouses in United States & the United Kingdom. Goods ordered from these warehouses are shipped within 48 Hrs and sent directly to you.

Note:Items ordered from different warehouses cannot be purchased in the same order.

How long does it take for my orders to be shipped?

Orders placed from a local warehouses being sent to the same county as the warehouse will be shipped within 48 Hours.Items ordered from locations outside the country of the local warehouse will ship within 3-7 days. You can track your order in the “Order Status” section. If you have any queries, feel free to contact our customer service.

Will I need to pay custom duties or taxes on my orders?

Items shipped from all our warehouses are not subject to export taxes. However, if you are shipping an item from one county to another you may be subject to pay local taxes and custom duties on said item. The customer is solely responsible for these expenses. For more details about customs & taxes, please visit our “ Customs” page.

Do you ship to remote areas?

Yes, Frozvape delivers goods globally. The fees & the duration of the shipment will vary depending upon the method of shipment selected. For more details about shipping, please visit our “Shipping Guide”. If you have any queries, feel free to contact our customer service.

How to track my Paypal Express Checkout Order?

There are two ways for you to track your Express Checkout Order. The one is to track your order at your Personal Center. Please rest assured that the tracking information will be shown clearly at your Personal Center after associated Paypal account with your Frozvape account. The other is click the button Order status to follow your package. Please rest assured that the email of the tracking information will be sent shortly after submitting your order number and Frozvape account.

What do I do if I have a query after receiving an order?

You can submit a ticket directly or call our customer service department. For more customer support information, please visit “Contact US”.